{"id":16557,"date":"2020-01-22T15:19:00","date_gmt":"2020-01-22T15:19:00","guid":{"rendered":"http:\/\/www.carrefourfga.ca\/SARCA-DEAFP\/?post_type=spucpt&#038;p=16557"},"modified":"2020-03-03T21:36:10","modified_gmt":"2020-03-03T21:36:10","slug":"accueil-3-4-les-sarca-service-a-la-clientele","status":"publish","type":"post","link":"https:\/\/www.carrefourfga.ca\/SARCA-DEAFP\/accueil-3-4-les-sarca-service-a-la-clientele\/","title":{"rendered":"ACCUEIL : 3\/4 \u2013 Les SARCA! Service \u00e0 la client\u00e8le"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><div id=\"modal-ready\"><p>[vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb anchor=\u00a0\u00bbdropcaps\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb border_color=\u00a0\u00bb#eaeaea\u00a0\u00bb padding_top=\u00a0\u00bb36&Prime; padding_bottom=\u00a0\u00bb10&Prime; z_index=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbfiche_activite\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">C.S. de la Seigneurie-des-Mille-Iles<\/h4>\n<h2 style=\"text-align: center;\">Les SARCA! Partie 3 &#8211; Service \u00e0 la client\u00e8le &#8211; Capsule de formation SARCA &#8211; Troisi\u00e8me partie<\/h2>\n<p>[\/vc_column_text][vc_separator type=\u00a0\u00bbsmall\u00a0\u00bb position=\u00a0\u00bbcenter\u00a0\u00bb color=\u00a0\u00bb#dd9933&Prime; up=\u00a0\u00bb5&Prime; down=\u00a0\u00bb5&Prime;][vc_column_text]<\/p>\n<h5 style=\"text-align: center;\"><span style=\"color: #777777;\">ACCUEIL<\/span><\/h5>\n<p>[\/vc_column_text][vc_separator type=\u00a0\u00bbtransparent\u00a0\u00bb up=\u00a0\u00bb5&Prime; down=\u00a0\u00bb5&Prime;][vc_row_inner row_type=\u00a0\u00bbrow\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb css_animation=\u00a0\u00bb\u00a0\u00bb][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_separator type=\u00a0\u00bbtransparent\u00a0\u00bb up=\u00a0\u00bb5&Prime; down=\u00a0\u00bb5&Prime;][vc_row_inner row_type=\u00a0\u00bbrow\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb css_animation=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbq_toolbar_dropcaps\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">Les SARCA! Volet Service \u00e0 la client\u00e8le.<br \/>\nCette capsule de formation vise principalement \u00e0 \u00e9veiller les comportements gagnants et les attitudes favorables en approche client. Le but \u00e9tant d&rsquo;am\u00e9liorer la qualit\u00e9 de la prestation des services.<\/p>\n<p>[\/vc_column_text][vc_separator type=\u00a0\u00bbtransparent\u00a0\u00bb up=\u00a0\u00bb10&Prime; down=\u00a0\u00bb10&Prime;][vc_column_text]<\/p>\n<h4 style=\"text-align: left;\"><strong>PERSONNE RESPONSABLE<\/strong><\/h4>\n<p>Suzie Arbour<br \/>\nConseill\u00e8re en formation<br \/>\nAgente de liaison SARCA<br \/>\n<a href=\"mailto:suzie.arbour@cssmi.qc.ca\" target=\"_blank\" rel=\"noopener\">suzie.arbour@cssmi.qc.ca<\/a>[\/vc_column_text][vc_separator type=\u00a0\u00bbtransparent\u00a0\u00bb up=\u00a0\u00bb5&Prime; down=\u00a0\u00bb5&Prime;][vc_column_text]<\/p>\n<h4 style=\"text-align: left;\"><strong>MAT\u00c9RIEL D\u00c9VELOPP\u00c9<\/strong><\/h4>\n<p>Capsule vid\u00e9o d&rsquo;une dur\u00e9e d&rsquo;environ 8 minutes[\/vc_column_text][vc_separator type=\u00a0\u00bbtransparent\u00a0\u00bb up=\u00a0\u00bb5&Prime; down=\u00a0\u00bb5&Prime;][vc_column_text]<iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/oG5N7Jk-Cd8\" width=\"100%\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h4 style=\"text-align: left;\"><strong>OBJECTIFS VIS\u00c9S<\/strong><\/h4>\n<p>[\/vc_column_text][vc_separator type=\u00a0\u00bbsmall\u00a0\u00bb position=\u00a0\u00bbleft\u00a0\u00bb color=\u00a0\u00bb#dd9933&Prime; up=\u00a0\u00bb5&Prime; down=\u00a0\u00bb15&Prime;][vc_column_text]<\/p>\n<h4>POUR L\u2019ADULTE<\/h4>\n<p>Cr\u00e9\u00e9e plus particuli\u00e8rement pour le personnel des points de service SARCA, des centres de formation g\u00e9n\u00e9rale adulte et des centres de formation professionnelle, cette vid\u00e9o peut d\u00e9montrer \u00e0 l&rsquo;adulte l&rsquo;importance que le personnel doit porter \u00e0 leur demande.[\/vc_column_text][vc_separator type=\u00a0\u00bbtransparent\u00a0\u00bb up=\u00a0\u00bb5&Prime; down=\u00a0\u00bb5&Prime;][vc_column_text]<\/p>\n<h4>POUR L\u2019ORGANISATION SCOLAIRE<\/h4>\n<p>La capsule de formation permet \u00e0 l&rsquo;organisation d&rsquo;offrir \u00e0 tous et en tout temps une courte formation sur les principes d&rsquo;un accueil client de qualit\u00e9.[\/vc_column_text][vc_separator type=\u00a0\u00bbtransparent\u00a0\u00bb up=\u00a0\u00bb5&Prime; down=\u00a0\u00bb5&Prime;][vc_column_text]<\/p>\n<h4>POUR LE PERSONNEL SCOLAIRE<\/h4>\n<p>La capsule de formation rappelle au personnel l&rsquo;importance d&rsquo;offrir un bon service \u00e0 la client\u00e8le, de pr\u00e9venir l&rsquo;insatisfaction, de conna\u00eetre les techniques pour mieux les g\u00e9rer, de r\u00e9viser les attitudes n\u00e9cessaires en approche client et \u00eatre en mesure d&rsquo;utiliser une communication appropri\u00e9e.[\/vc_column_text][vc_separator type=\u00a0\u00bbtransparent\u00a0\u00bb up=\u00a0\u00bb10&Prime; down=\u00a0\u00bb10&Prime;][vc_column_text]<\/p>\n<h4 style=\"text-align: left;\"><strong>ANN\u00c9E DE PRODUCTION<\/strong><\/h4>\n<p>Avril 2018[\/vc_column_text][vc_separator type=\u00a0\u00bbtransparent\u00a0\u00bb up=\u00a0\u00bb5&Prime; down=\u00a0\u00bb5&Prime;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb anchor=\u00a0\u00bbdropcaps\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb padding_top=\u00a0\u00bb5&Prime; padding_bottom=\u00a0\u00bb5&Prime; z_index=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbfiche_activite\u00a0\u00bb][vc_column][vc_separator type=\u00a0\u00bbtransparent\u00a0\u00bb up=\u00a0\u00bb5&Prime; down=\u00a0\u00bb5&Prime;][vc_column_text]<\/p>\n<h6 style=\"text-align: center;\">Date de d\u00e9p\u00f4t : 23-04-2018<\/h6>\n<h6 style=\"text-align: center;\">Il est \u00e0 noter qu\u2019il est de la responsabilit\u00e9 du centre de services scolaire de veiller aux droits d\u2019auteur quant\u00a0au contenu, \u00e0 l\u2019utilisation et \u00e0 la reproduction de cette activit\u00e9 et du mat\u00e9riel qui s\u2019y rattache.<\/h6>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb anchor=\u00a0\u00bbdropcaps\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb border_color=\u00a0\u00bb#eaeaea\u00a0\u00bb padding_top=\u00a0\u00bb36&Prime; padding_bottom=\u00a0\u00bb10&Prime; z_index=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbfiche_activite\u00a0\u00bb][vc_column][vc_column_text] C.S. de la Seigneurie-des-Mille-Iles Les SARCA! Partie 3 &#8211; Service \u00e0 la client\u00e8le &#8211; Capsule de formation SARCA &#8211; Troisi\u00e8me partie [\/vc_column_text][vc_separator type=\u00a0\u00bbsmall\u00a0\u00bb position=\u00a0\u00bbcenter\u00a0\u00bb color=\u00a0\u00bb#dd9933&Prime; up=\u00a0\u00bb5&Prime; down=\u00a0\u00bb5&Prime;][vc_column_text] ACCUEIL [\/vc_column_text][vc_separator type=\u00a0\u00bbtransparent\u00a0\u00bb up=\u00a0\u00bb5&Prime;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.carrefourfga.ca\/SARCA-DEAFP\/wp-json\/wp\/v2\/posts\/16557"}],"collection":[{"href":"https:\/\/www.carrefourfga.ca\/SARCA-DEAFP\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.carrefourfga.ca\/SARCA-DEAFP\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.carrefourfga.ca\/SARCA-DEAFP\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carrefourfga.ca\/SARCA-DEAFP\/wp-json\/wp\/v2\/comments?post=16557"}],"version-history":[{"count":3,"href":"https:\/\/www.carrefourfga.ca\/SARCA-DEAFP\/wp-json\/wp\/v2\/posts\/16557\/revisions"}],"predecessor-version":[{"id":16724,"href":"https:\/\/www.carrefourfga.ca\/SARCA-DEAFP\/wp-json\/wp\/v2\/posts\/16557\/revisions\/16724"}],"wp:attachment":[{"href":"https:\/\/www.carrefourfga.ca\/SARCA-DEAFP\/wp-json\/wp\/v2\/media?parent=16557"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.carrefourfga.ca\/SARCA-DEAFP\/wp-json\/wp\/v2\/categories?post=16557"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.carrefourfga.ca\/SARCA-DEAFP\/wp-json\/wp\/v2\/tags?post=16557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}