Receptionists and secretaries in adult and vocational centres are often the first ones to answer inquiries, made either by phone or in person, from adults in search of information. Some of these adults can be nervous about returning to education, or not yet very fluent in English/French., as a result may not be able to explain themselves well. This workshop intends to give frontline staff the tools to better understand the needs of the adult learners so that they can refer them to the correct services. The day long workshop started with introduction of SARCA, and the characteristics of SARCA clients. Active Listening portion was animated by a Tel-Aide trainer. Tel-Aide is
a Montreal based free listening service where the phones are manned by volunteers. This part of the workshop was based on the lengthy training program that the volunteers go through.
Feeling valued, receiving better service as a result of being heard.
POUR L’ORGANISATION SCOLAIRE
More adults returning to school through better reception.
POUR LE PERSONNEL SCOLAIRE
Listening and responding effectively to a wide variety of requests for
information/help
MATÉRIEL DÉVELOPPÉ
Cost: $ Fee to be agreed with Tel-Aide
depending on the number of participants and
the length of the workshop.
Date de dépôt : 18-10-2012
Il est à noter qu’il est de la responsabilité du centre de services scolaire de veiller aux droits d’auteur quant au contenu, à l’utilisation et à la reproduction de cette activité et du matériel qui s’y rattache.
